Questions

How do i know when my Air Freshener is done?

As your air freshener ages, you may notice the emergence of dry patches as the fragrances gradually dry out on the surface. However, the oils within the wood will continue to disperse at a slower rate. Therefore, the most reliable way to determine when your air freshener is no longer effective is to trust your sense of smell.

Can i reuse my Air Freshener

Feel free to rejuvenate your air freshener with a new fragrance once its original scent fades away. Follow these steps for optimal results:

1. Remove from Car:

  • Take out the air freshener from your car.

2. Place in Tin:

  • Position the air freshener within the tin.

3. Secure Tin on Flat Surface:

  • Ensure the tin sits on a flat surface to prevent oil leakage.

4. Apply Fragrance Oil:

  • Add a few drops of fragrance oil onto the air freshener's surface. It is important you do not over saturate the product.

5. Replace Tin Lid:

  • Cover the tin with its lid.

6. Allow Absorption Time:

  • Permit ample time for the oils to absorb; overnight is recommended, but duration may vary based on the air freshener's depletion level.

7. Wipe Excess Oils:

  • After completion it is important to wipe off any excess oils to prevent drips that could potentially mark surfaces.

8. Cautionary Note:

  • Be cautious about oil contact with your skin; wash hands immediately if contact occurs. Please use gloves where possible.

9. Reuse Your Air Freshener:

  • Enjoy! Your air freshener is now ready for reuse, although it may not retain fragrance as intensely as a new product from our collection.

 10. Storing your Tin / Oils:

  • Store the oil, or tin and its contents somewhere flat and the correct way up so they do not leak any oils. Keep out of reach of children and pets - please always refer to the products warning label for further details.

Where is best to place my Air Freshener?

For optimal performance of your air freshener, we suggest securely hanging it from your rear-view mirror, ensuring it does not obstruct your view while driving.

Shipping

Where do we ship to?

Our shipping services are currently available exclusively within the UK, ensuring prompt and reliable delivery to our valued customers.

How do we ship our items?

All orders are shipped via Royal Mail tracked services, offering peace of mind and visibility throughout the delivery process.

How long does it take to dispatch?

Our standard air fresheners are usually shipped within 2 working days. However, for custom items or large quantities, please allow up to 5 working days for production and processing. We are dedicated to delivering your personalized products promptly while ensuring meticulous attention to detail.

Returns

Can i return my item?

We have a 30-day return policy, and gladly accept refunds for items that remain unopened or in the case of a serious product defect. However, please note that personalized items are exempt from our refund policy. We take pride in providing a tailored experience for our customers, and personalized items are crafted specifically for you, making them ineligible for refunds. We appreciate your understanding in this matter as we strive to deliver the highest level of satisfaction and ensure that each personalized item meets your expectations.

How do i return an item?

If, for any reason, you wish to return a non-personalized item, please initiate the process by contacting us and requesting a refund also stating your order number. Once the return is confirmed, either due to the item being unopened or a significant product defect, kindly send the item back to us in its unopened state. We will review and process your refund within 10 working days upon receiving the returned item. **Please do not return an item to us without requesting a return first.

What is our return address?

Our return postage address is as follows:

PO Box 146,
Antrim,
BT41 9EF.

Please note that you can also find this address conveniently located on the back of the product packaging.